The key elements of a typical smart city infrastructure project are:
- City governance: Where interface between citizens and the city administration is minimal, and response from city administration is prompt and smart.
- Energy: Smart power grid, metering, and payment that are integrated with renewable energy sources for both domestic and commercial usage.
- Water: Smart metering, leakage detection, payment, minimization of spillage, and quality monitoring.
- Public safety and security: Measures to identify possible sources of disturbance proactively with the help of technology, including awareness among miscreants of possible prompt consequences of unsocial/unlawful behavior. This also requires national level policy changes in terms of police reforms, judicial reforms, and political reforms.
- Education: Creation of a healthy competitive environment where schools, colleges, and other education institutes are awarded on the basis of transparent evaluation criteria.
- Healthcare: Promotion of both preventive and curative healthcare systems.
- Green buildings: Promotion for the construction of ecofriendly buildings.
- Transportation: Sustainable transportation systems such as an integrated ticketing system for metro rail, public buses, autorickshaws, and electric rickshaws.
- Citizen services: The availability of smart services from the city administration at an enhanced cost and increased accountability among service providers.
- Cleanliness: Improved monitoring to take prompt and effective action against littering.
- Waste management: Introducing a smart waste management system for liquid and solid wastes.
- Economic system: A well-integrated system for support services such as domestic workers and drivers from villages around the city.
- Public utilities: Smart management of utilities such as water, drainage, power, gas, and sewerage through a smart power grid, smart drainage/sewage system, smart piped gas distribution system in terms of monitoring quality, flow, leakage, and online payment systems.
- Sustainability: Creating a balance between concrete structures and greenery, and establishing and protecting water bodies.
There is a diverse group of stakeholders involved in each of the above areas, speaking different languages, and using different performance parameters and development plans. It is going to be a huge challenge to follow a coordinated approach to integrate them. To make a successful smart city, it involves not only the right choice of projects but also equipping the users with the right tools to make use of the smart facilities. A structured and disciplined approach to project governance can help the cause, along with capacity building in the art of governing projects. The Madhya Pradesh government has taken a proactive step to inculcate the knowledge of project management among its employees across departments to help them understand the pre-requisites of a successful project.
Let us review how some developed countries have adopted smart city projects, and how they can be adapted by India.Public Safety and Security
Public safety and security is the most important criteria for a smart city. This involves effective law enforcement, swift action by security forces, and the delivery of justice in a time-bound manner. Singapore, which is considered one of the safest countries in the world, has achieved this with smart policing. CCTV cameras dot the city with minimum policing on the road; the reaction time to an untoward incident from the police is minimum. Citizens are aware of the consequences, which is firm, effective, and timebound action. What works in the city's favor is not only the application of technology but also high accountability and professionalism of the administrative services. Such mindset change can take place in India with the implementation of strong project management practices in smart city projects.Waste Management
The most advanced cities in the world are known for effective implementation of waste management program. In Singapore, private companies such as Veolia and Sembawang manage the complete cycle of solid waste management. They collect solid waste from waste containers everyday in the morning and treat it at their plant to generate power and gas.
Such a project will be successful only if there is strong support from all the stakeholders such as the state government, central government, local administration, and residents' welfare associations. It calls for a robust project management framework to integrate the various stakeholders, execute the project, and conduct effective day-to-day governance.